Lactation Consultant in Matthews, NC | Home & Virtual IBCLC
Matthews families work with Nicole Waters, IBCLC, PBH-C, MBH-C — an International Board Certified Lactation Consultant with 18 years of experience supporting families in the hospital, the NICU, outpatient care, and virtually. Nicole's additional certifications mean she cares about your emotional well-being as much as your baby's feeding, and she meets every family where they are, with kindness, honesty, and practical support.
Nicole offers home visits throughout Matthews and the surrounding area — no driving with a newborn, no waiting room, no stress. Prefer to connect from wherever you are? Virtual visits are available too, with Nicole observing a live feeding in real time, right in your actual home environment.
Home Visit — $225 | Most insurance accepted | Most families pay $0
Virtual visit — $100 | Most insurance accepted | Most families pay $0
Available Monday–Sunday, 9am–8pm. Same-week appointments often available.
Book a Virtual Visit → lactationloop.com/services
Why Matthews Families Choose Lactation Loop
Matthews is one of the Charlotte area's most established family communities, and getting expert lactation support shouldn't mean sitting in traffic on Independence Boulevard with a newborn. Whether you'd rather have your IBCLC come to you or connect virtually, Lactation Loop makes it easy to get real, evidence-based support that fits your life.
Your Lactation Loop IBCLC comes directly to your home or joins you via secure video visit, and observes a live feeding in real time — your actual nursing setup, your home, your environment. You get expert guidance that fits your real life in Matthews, not a generic clinic setting.
Our team speaks English, Spanish, and Russian, serving the diverse communities across Matthews and the greater Charlotte area.
What We Help With
✔ Latch assessment via live observed feeding
✔ Milk supply evaluation and personalized plan
✔ Pumping guidance and flange sizing
✔ Nipple pain troubleshooting
✔ Tongue tie and lip tie discussion
✔ Returning to work planning
✔ Prenatal breastfeeding preparation (28 weeks+)
✔ Weaning support
✔ Written care plan included after every visit
Appointments run 45–90 minutes.
Does Insurance Cover Lactation Visits in Matthews?
Yes — lactation support is considered preventive care under the Affordable Care Act, and most commercial insurance plans are required to cover it, including virtual and in-home visits.
Insurances we work with include Aetna, Cigna, United Healthcare (UHC), UMR, Meritain, Anthem, Wildflower, The Lactation Network, Curative, Tricare Select, BCBS of Texas, Blue Cross Blue Shield PPO, VA CCN, and some HMO plans. Check your specific plan here: lactationloop.com/insurance-information. Sliding scale service is available upon request. Contact us before your first appointment and we'll help verify your benefits.
Book a visit: lactationloop.com/services — or text: 941-254-2502
Serving Matthews and the Greater Charlotte Area
Lactation Loop offers in-home and virtual consultations to families across:
Matthews — and all surrounding neighborhoods
Southeast Charlotte area — Mint Hill, Stallings, Indian Trail, Weddington
Greater Charlotte — Charlotte, Ballantyne, Pineville
Related reading:
Breast Pump Flange Sizing: An IBCLC's Complete Guide
Breastfeeding Positions: An IBCLC's Complete Guide